1. Object 

These conditions of use aim to define the rights and obligations of TROPESA and the Customer of products presented by TROPESA on its site www.tropesa.com (hereinafter “the Site”). They apply exclusively between the company Tropesa, 151 rue Roger Salengro, 59110 La Madeleine Siret: 51063763000029 (hereinafter “TROPESA”) and any individual consumer visiting or making a purchase via said Site (hereinafter “the Customer ").

On the Site, TROPESA allows the Customer to order TROPESA brand products online (hereinafter “the Product(s)”) according to these general conditions.

Any order placed with TROPESA therefore entails unreserved acceptance by the Customer of these conditions. These general conditions may be modified at any time and without notice by TROPESA, the applicable conditions being those in force on the date of the order by the Customer.

LThese general conditions of sale are permanently accessible at the following address:

www.tropesa.com/conditions-generales-de-vente/ in a computer format allowing their printing and/or downloading, so that the Customer can reproduce or save them.

2. Products and compliance

2.1. The Products offered for sale are presented on the TROPESA website and accompanied by a description.

2.2. The Products offered by TROPESA comply with the standards applicable in France.

Elements such as photographs, texts, graphics as well as all information and characteristics illustrating and/or accompanying the Products are not contractual, which the Customer acknowledges.

Consequently, TROPESA cannot incur the slightest liability in the event of an error or omission of any of these elements or in the event of modification of said elements by suppliers and/or publishers.

3. Customer Obligations 

3.1. The Customer declares to be at least 18 years old and to have the legal capacity or to hold parental authorization allowing him to place an order on the Site.

3.2. The Customer undertakes to communicate to TROPESA the actual information necessary to carry out the service subject to these conditions as requested online and according to his situation, in particular his name, first name, address, telephone number and valid email.

The Customer is responsible for the consequences resulting from false or inaccurate information transmitted or the resumption of which would be unlawful.

3.3.Once the order has been placed, TROPESA sends the Customer an e-mail confirming it. He informs him of the shipment of the Products.

4. Order

4.1. Any order will only be validated after payment has been accepted.

4.2. TROPESA reserves the right to cancel or refuse an order in the event of a dispute with the Customer regarding a previous order.

4.3. TROPESA can accept orders while stocks last. It informs the Customer of the availability of the Products sold on the Site at the time of confirmation of the order.

If, despite TROPESA's vigilance, the products are unavailable, TROPESA will inform the Customer by e-mail as soon as possible. The Customer may then cancel his order and be reimbursed, if applicable, the amounts already paid.

Permanent or temporary unavailability cannot in any way engage the liability of TROPESA, nor can it give rise to any right to compensation or damages in favor of the Customer.

5. Price

5.1. The prices displayed on the Site are indicated in euros, all French taxes included (French VAT and other taxes that may apply), excluding shipping costs, participation in order processing costs and packaging costs.

Shipping costs, participation in order processing costs and packaging costs will be indicated in the Customer's basket, before final validation of the order.

Prices may be modified at any time, without notice, particularly in the event of a change in tax or economic data. Items will be invoiced based on the rates in effect at the time the order is placed.

6. Delivery

6.1. TROPESA delivers its Products in France and in all countries of the European Union and can on request deliver to any country.

LThe products are shipped with the delivery note, to the delivery address indicated by the Customer when ordering. Delivery cannot be made to hotels or post office boxes. The delivery times indicated on the site are indicative times, corresponding to the average processing and delivery times. In order for these deadlines to be respected, the Customer must ensure that they have communicated accurate and complete information concerning the delivery address (such as, in particular: street number, building number, staircase number, access codes , names and/or intercom numbers, etc.).

In the event of a delivery delay of more than 7 working days, if the product has not been shipped, the Customer may cancel the order by registered letter with acknowledgment of receipt and request reimbursement for their order.
If the item was shipped before receipt of the cancellation of the order for late delivery of more than 7 days, TROPESA will reimburse the item and the shipping and return costs, upon receipt thereof. , complete, in its original condition and with all labels.

TROPESA undertakes to inform the Customer of the progress of the processing of their order.

In the event of damaged packages (already opened, missing products, etc.), the Customer undertakes to notify the carrier and TROPESA, by all means, of any reservations within 3 days following receipt of the product.

TROPESA cannot be held responsible for the consequences due to a delivery delay not due to its fault.

7. Payment

Full payment must be made when ordering. At no time can the sums paid be considered as deposits or deposits. The Customer pays for his order by credit card (Visa, Eurocard/Mastercard), with his Paypal account or by bank transfer, in accordance with the provisions of this article.

TROPESA does not accept payment by check. The customer will have to choose the other payment methods offered.

For any transaction, the Customer will indicate the number appearing on the front of their card, the expiration date of their card and the cryptogram appearing on the back of their card (last three digits).

The communication by the Customer of his bank card number constitutes authorization for TROPESA to debit his account up to the amount of his order.

No cash on delivery will be accepted, whatever the reason.

TROPESA retains ownership of the item until full payment of the price by the Customer. Purchases are made securely. The payment solutions adopted by TROPESA are 100% secure. For payments by bank card (credit card, visa credit card and e-credit card), all the information that Customers communicate to TROPESA is strictly protected and guarantees the compliance and security of each transaction.

8. Returns and refunds of Product(s)

RIGHT TO RETRACT

Within fourteen (14) days from receipt of the order, the Customer may request the return of the Product(s) from TROPESA.

The Customer must contact customer service at hello@tropesa.com to find out the return terms.

The return is made at the Customer's risk. The Product must be returned in its original packaging, in its original condition, new, unworn, unwashed, accompanied if possible by the delivery note received in the order.

Please send your return to the address provided by Tropesa.

See paragraph: Right of withdrawal

If the Customer fails to comply with these conditions, in particular the return conditions, TROPESA will not be able to reimburse or issue a credit note for the Products concerned.

9. Guarantees and liability

TROPESA has, for all stages of access to the site, from the ordering process to shipment of the package or subsequent services, only an obligation of means. TROPESA cannot be held responsible for any inconvenience or damage inherent in the use of the internet network, in particular a break in service, an external intrusion or the presence of computer viruses, or any event qualified as force majeure, in accordance with the law and jurisprudence.

10. Intellectual property

Under no circumstances is the Customer authorized to download or modify all or part of the Site and in particular its content (products listed, descriptions, images, videos, etc.).

This Site or any part of this Site must under no circumstances be reproduced, copied, sold or exploited for commercial reasons without the express written authorization of TROPESA.

Generally speaking, all copyrights, trademarks and other distinctive signs and property or intellectual property rights appearing on the Site will remain the full and complete property of TROPESA or respective brands.

The Customer is therefore required to respect intellectual property rights and may not use the brands appearing on the Site and on the Products if applicable, or register a brand that would be detrimental. to the rights holder, unless otherwise provided by contract.

The same applies to any other intellectual property right.

11. Guarantees and liability

TROPESA undertakes to use confidential information from Customers only in the context of operating its Site.

For the smooth running of the order, the personal data collected will be subject to computer processing, the Customer acknowledges having knowledge of it.

As such, information concerning him may be communicated to TROPESA technical service providers.

Furthermore, TROPESA may apply technical means to obtain non-personal information relating to Internet users and intended to improve the functionality of the site, for example by tracking the number of visitors on certain pages .

In accordance with the law of January 6, 1978 modified by the law of August 6, 2004, the Customer has a right of access and rectification of personal data concerning him appearing in the TROPESA files. Any request must be sent by e-mail to: hello@tropesa.com or by post to the following address: TROPESA, 151 rue Roger Salengro, 59110 La Madeleine, France.

As the operator of the website www.tropesa.com we attach great importance to the protection of your personal data. It is for this reason that we collect and process your personal data exclusively in compliance with legal regulations (European General Data Protection Regulation GDPR, Federal Data Protection Act GDPR). You can consult our privacy policy and data protection.

12. Force majeure

In the event of the occurrence of a force majeure event, the party concerned must inform the other within fifteen (15) days of the occurrence of this event. , by registered letter with acknowledgment of receipt.

Expressly, total or partial strikes, lockouts, riot, boycotts or other actions of an industrial nature or commercial disputes, civil unrest, insurrection, war, bad weather, epidemic, blockage of means of transport or supply for any reason whatsoever, earthquake, fire, storm, flood , water damage, governmental or legal restrictions, legal or regulatory changes to forms of marketing, computer failure, blocking of telecommunications, including wired or wireless telecommunications networks, and any other case beyond the control of the parties preventing the normal execution of the contractual relationship.

All obligations of the parties will be suspended for the duration of the force majeure event, without compensation.

If the force majeure event continues for more than three (3) months, the contract concerned may be terminated automatically without compensation for any of the parts.

13. General provisions

13.1. Partial non-validity of a clause

If any of the stipulations of these conditions is declared null or non-enforceable by a competent court, it will be declared unwritten and will not result in the nullity of the other stipulations. /p>

13.2. Update

These general conditions may be modified at any time and without notice by TROPESA, the applicable conditions being those in force on the date of the order by the Customer.

These general conditions of sale are permanently accessible at the following address: www.tropesa.com/conditions-generales-de-vente/ in a computer format allowing them to be printed and/or their downloading, so that the Client can reproduce or save them.

13.3. Applicable law – Competent court

These general conditions are subject to French law with regard to both substantive and formal rules. Any dispute must be the subject of a prior attempt at an amicable settlement.

In the absence of an amicable settlement, jurisdiction is assigned to the competent French courts, notwithstanding multiple defendants or warranty claims.

13.4. : Reproduction of applicable texts (Ordinance 2005-136 of February 17, 2005, Consumer Code, Civil Code)

Art. L. 211-4. of the Consumer Code

The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility.

Art. L. 211-5. of the Consumer Code

– To comply with the contract, the good must:

1° Be suitable for the use usually expected of similar goods and, where applicable:

– correspond to the description given by the seller and possess the qualities that the latter presented to the Customer in the form of a sample or model;

– present the qualities that a Customer can legitimately expect with regard to public declarations made by the seller, by the producer or by its representative, in particular in advertising or labeling;

2° Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the Customer, brought to the attention of the seller and which the latter has accepted.

Art. L. 211-12. of the Consumer Code

The action resulting from the lack of conformity is prescribed two years from the delivery of the goods.

Art. 1641 of the Civil Code

The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the Customer would not have purchased it, or would have only given a lower price, if he had known about them.

Art. 1648 paragraph 1 of the Civil Code

The action resulting from the fatal defects must be brought by the purchaser within two years from the discovery of the defect.

You can contact TROPESA by email at hello@tropesa.com